Terms and Conditions
- Ordering Information:
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Shipments will be dispatched within 3-5 days of the order being placed (unless otherwise stated for Bespoke Items), please allow 5-8 days for delivery. No orders will be dispatched on Saturday or Sunday or Bank Holidays. Upon placing an order on the website, you will receive a confirmation email.
- Returns & Exchanges:
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Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 7 days of order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify the Company of any goods that have been damaged in transit, within 72 hours of receipt, or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. The Company will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition.
- Payment:
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Payment is to be made in full when placing an order. No credit account will be entered in to. Payment can be made by Switch / Maestro; Visa or MasterCard. All prices are correct at the time of publishing the website. All products are subject to availability.
- Delivery:
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All goods are subject to availability and provided that an item is in stock should be delivered within 7 - 10 days of placing an order unless otherwise stated. All orders are dispatched via Courier and need to be signed for. Please provide an alternative delivery address if required (work address) to ensure there will be a signatory. If no-one is available to accept the delivery, the courier will re-attempt delivery twice then hold the stock for customer collection.
- Cancellation:
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Customers needing to cancel an order should do so to Max & Milly office by fax on 01653 618263 or via email to info@maxandmilly.co.uk
Orders cancelled prior to dispatch will be refunded in full. Orders cancelled after dispatch need to be returned to Max & Milly in 'as new' condition at the customers expense. The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.